đĻ Shipping
Where do you ship from?
All our products are handcrafted and shipped from Humacao, Puerto Rico đĩđˇ.
How long does shipping take?
Orders are typically processed within 2â5 business days. Delivery within the continental US usually takes 5â10 business days after processing. Puerto Rico orders may arrive sooner.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and package weight, using USPS rates.
Do you ship internationally?
At this time, we primarily ship within the United States, including Puerto Rico. Please contact us at serendipiasimplecrafts@hotmail.com for international inquiries.
đī¸ Products
Are your bags really handmade?
Yes! Every single piece is handcrafted with love in small batches in Humacao, Puerto Rico. No two pieces are exactly alike â that's the beauty of artisanal work.
Can sizes vary from the photos?
Yes, sizes may vary slightly from what is shown in the photos. Images may have been enlarged or reduced to better showcase the details. Exact dimensions are listed in each product description.
How do I care for my bag?
Our bags are made with high-quality canvas and cotton fabrics. While we carefully select our materials, we recommend following these care instructions to preserve the colors and extend the life of your piece:
- First wash: hand wash in cold water with salt to set the colors
- Machine wash: delicate cycle, cold water
- Air dry or tumble dry on normal cycle
- Do not bleach
âŠī¸ Returns & Exchanges
What is your return policy?
We want you to love your purchase! Please review our full Return & Refund Policy for details on eligibility and process.
What if my product arrived damaged?
We're so sorry if that happened! Please contact us within 48 hours of receiving your order at serendipiasimplecrafts@hotmail.com with a photo of the damage and we'll make it right.
đŗ Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay.
Is it safe to shop on your website?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your information secure.
đŦ Still have questions?
We'd love to hear from you! Reach out via our Contact page or email us at serendipiasimplecrafts@hotmail.com and we'll get back to you as soon as possible.